Shipping is included in to the total price. Why?

It’s always great to Sell an item, but the Shipping part can be such a hassle! That’s why we created DW Shipping Kits - it’s the easiest way to send your items.

IN THIS ARTICLE

I've sold an item. What happens now?
How does it work?
Who pays for Shipping?
Why use this service?

I've sold an item. What happens now?

That's great! If you opted to use our free Shipping Kits there are 3 easy steps:

1
Wait to receive a package from us that contains a tracked courier bag (as per the size you indicated), pre-addressed to the Buyer
2
Place the item in the bag and organise a complimentary pickup. Nothing else!
3
That's it! Tracking information is automatically sent to the Buyer, and once the item has been received, you will be paid 24 hours after it has been marked as Delivered. Learn More

How does it work?

When deciding on Shipping options when listing your item, you have a choice to use our Free Shipping Kits or organise your own Shipping. If you choose the DW Shipping Kit option, the most appropriate shipping kit size will be selected automatically (based on the category of your item). For reference, there are 3 different sizes:

Small  - 13 cm x 24 cm

For accessories, swimwear and some silk dresses.

Medium - 25 cm x 32 cm

For tops and bottoms, dresses and playsuits.

Large  - 39.5 cm x 44 cm

For bags, jackets and footwear.

If you think the shipping kit size is not quite right for your item, please still list the item and contact us - we can change it for you if needed.

Who pays Shipping?

As a Seller, this service is provided at no cost to you. Designer Wardrobe picks up part of the cost of this service, with the rest being paid for by the Buyer/Borrower as part of the total purchase price.

Why use this service?

The best reason to use DW Shipping Kit is simplicity - it makes Shipping your item a lot easier! We send you everything you need to get your item to your Buyer/Borrower, all you need to do is organise a complimentary pickup! No more finding spare bags, waiting in line at the post office or writing address details. Additionally, since we track every package in our system, it’s safer and you get paid faster!