There's an issue with my purchase. What do I do?
I have not received my Purchase
If your Purchase Protection is running out and you haven't received your item, please follow these steps:
- Please Open a Dispute by clicking here, or by navigating to Purchases > Your Purchased Item > Open a Dispute from within your Dashboard.
- Select I have not received my order as the Dispute Issue.
- We will extend your Purchase Protection and contact the Seller on your behalf.
- If we do not receive a response from the Seller - you will receive a full refund for your purchase.
I have received my Purchase, but it is not as described
We encourage you to message to the Seller as a first step - however there are some rare situations where the Designer Wardrobe team will need to formally step in to solve a dispute.
It's important to note that not all situations are covered by DW Purchase Protection. View our DW Purchase Protection section to learn more.
If you have received your item, but it is not as described - please follow these steps:
Please Open a Dispute by clicking here, or by navigating to My Purchase > Open a Dispute from within your Dashboard.
Select the appropriate Dispute Issue and include any relevant information in the Comment section.
I've Opened a Dispute. What happens next?
We will be in touch! The team carefully review all issues and make it a priority to reach a fair resolution as quickly as possible. To make the process fair and simple, the decision to issue a refund is at the sole discretion of the Designer Wardrobe team.