How does Valet work?
What is DW Valet?
DW Valet is a premium service for women who don't have time to list items themselves. For convenience, you can just send your items to us and we'll do the rest ( all the pricing, photography, listing, questions and anything else).
We even make the sending part easy by mailing you a pre-paid DW Shipping Kit, free of charge. When your item sells, we will deposit your earnings directly to you your DW Wallet where you can withdraw to your bank account at no cost, or spend on the marketplace getting something new.
When our team receives the item we will professionally price, photograph and list your item - and answer any questions from members.
How to use DW Valet:
- Request to send your items to us
We review your items & send you a shipping kit for those that are accepted
We photograph, list and price your items for you
- You get paid when they sell!
Frequently Asked Questions
How do I send my items, and do you pay for postage?
It's easy! Just Request to send your items to us and we'll get in touch. Once we know a little more, we'll send you a free DW Shipping Kit, and arrange a pickup from our courier partner.
How long does it take to get my item listed?
We aim to have all items up within 5 working days of the team receiving it - however, this may be a little longer during peak periods.
Does the item get sold under my name?
Because we are managing your item for you, when we sell items on behalf of our members it is all done under our DW Valet account to keep it all simple.
What brands do you accept?
To view the brands we generally accept, please click here.
To view high selling brands, please click here.
Does everything have to be in perfect condition?
No! We don't expect every item to be in perfect condition - but the general rule of thumb is "Good" at a minimum. All items need to be freshly laundered with no stains, excessive tears or odours. Please remember to do a once-over before sending to us to prevent us from sending the items back.
Please view the guide below - if your item is in at least "good" condition, we will likely be able to sell it for you.
How long will you keep my items?
We keep items for a maximum of 6 weeks. After this time we will send it back to you for a set fee of $10 incl. GST, or donate to a charity of our choice if you prefer (and only at your written consent).
What are the fees?
We love to make things easy for you while giving great value. Sending items to us is always free (including professional photography of your items, pricing, answering questions as well as sending it off to the Buyer), and we only charge a commission for successful sales.
Please see our fees below:
|Item Net Selling Price||Our Commission|
|less than $60||40%|
|$60 - $299.99||35%|
|$300 or more||25%|
How are items priced?
Items are professionally priced based on a range of factors, including RRP/condition/age of item/season/brand/demand.
What happens if you don't accept my items?
Sometimes we receive items that we can't accept either because they don't meet our criteria (above), or because they are items we don't think will sell for a high enough price on DW to make it worth it for you! If this is the case we will get in touch to arrange to send your items back. Should the items not meet our minimum condition criteria (above) you will need to pay for the return postage, or we can donate them to a charity for you free of charge. If our minimum condition criteria have been met, but we don't think the item will sell on DW we will cover the return shipping.
What if my item doesn't sell?
You'll be pleased to know that most items that are sent to us sell! We keep items for up to 6 weeks and do whatever we can to get a great price for you. If we are unable to sell the item for you we will return your item (as well as any other items that are with us) for a flat rate of just $10, or you are welcome to donate to charity free of charge.
Can I choose my own pricing?
Unfortunately, you are unable to do this. However, if you do not agree with a price that has been submitted please contact us and we will be more than happy to work through it with you.
Can I see when my items have been listed?
Yes! All listings are on our Valet page.
Sounds great - how do I request my free Shipping Kit?
We look forward to receiving your items! Just click here to start.