How it Works

We have a brand new experience on Designer Wardrobe that makes it a lot safer and easier to Buy and Sell. This is an exciting new chapter in our dedication to making DW the best experience for everyone.


IN THIS ARTICLE

Is it free to list?
How does payment work for Sellers?
How does Shipping work?
How does payment work for Buyers?
I just sold an item but haven't received any details - why?
I just got asked to pay directly to a bank account.

Is it free to list?

Absolutely - selling an item on Designer Warrobe is always 100% free to list. However, in order to offer you a great platform (including our iPhone App) and top-notch support we do charge a small fee when you successfully sell an item. Read More about  DW Fees.

How does payment work for Sellers?

This is where we make things easy for you - as a Seller you do not need to worry about collecting payment info as we follow up for do this on your behalf. It also means you can accept Credit Cards. We even pass on the address details for you.

We safely hold your earnings until the item has been received, and as long as you send your item tracked there should be no issues at all. Your earnings will be immediately available for withdrawal once released. Remember, trusting buyers a lot more likely to buy your item! 

How does Shipping work?

There are 2 options for Shipping your items. You can select your Shipping option when listing your item.

1

DW Shipping Kits

Ultimate convenience - we’ll send you pre-paid/pre-addressed packaging after your item sells. Then, just drop it off to your nearest NZ Post or drop-off location and skip the lines. Easy. Free for you, +$8-12 cost for the Buyer.

2

Organise your own Shipping

If you'd prefer to ship the item yourself, just select I'll arrange my own shipping when listing your item.

You then enter a price you'd like to charge Buyers to cover the postage cost. The price you enter for Shipping will be added to the Total listing value. For example, if you listed an item for $50 with a $5 Shipping amount, it will now show as $55 with “Shipping Included”, instead of $50 + $5 Shipping.

You receive 100% of the Shipping cost that you have charged the Buyer.

How does payment work for Buyers?

This is how we can offer  DW Purchase Protection. You pay us instead of paying the Seller, and we let the Seller know to send the item. We then release the payment once you've received your item and are satisfied it matches the listing.

Although rare - this means you are always protected if you do not receive your item, or your item is not as per the listing description.

The Buyer pays us into the Designer Wardrobe bank account instead of paying to your personal bank account. We then hold those funds safely in your  DW Wallet, which is conveniently located your Dashboard area.

Once the sale has been completed, you can withdraw your funds to your bank (at no charge), or spend it on Designer Wardrobe. Easy! This is also how we offer Buyers DW Purchase Protection.

I just sold an item but haven't received any details - why?

At this time, we send all important information such as address details, payment receipts via email.

If you have not received your information, please check the following:

  • Please check your Spam folder. We have found that Hotmail accounts (especially) have put some of our important emails here.
  • Please check that the email address that you used to sign up with to Designer Wardrobe is still valid. You can find this in Settings > My Details

If you are still not receiving emails, please  Contact Us.

A Seller has asked me to pay to their personal bank account - what do I do?

Although rare (and most likely a misunderstanding!), if this does happen please do not proceed with the transaction and  Contact Us. This is strictly against our Terms of Use and may result in the Seller's account being disabled.

If you complete the transaction directly with the Seller, we are unable to offer you any support or Purchase Protection. You may also risk your account being disabled.