• How does Valet work?
• What are DW Rentals?
• What is Renting?
• How it Works
• What is my DW Wallet?
• General Guide
• How to make a Withdrawal
• Help! My country is incorrect
• I have an amount “Pending” - Why?
• I am unable to login to my account

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• When do I get paid?
• There's an issue with my purchase. What do I do?
• How do I message the Seller/Buyer?
• DW Shipping Kits
• Shipping is included in to the total price. Why?
• What Couriers do you support?
• Why is my listing being reviewed?
• I got some DW Credit! What does this mean?
• I can't make offers anymore. Help!
• What payment methods do you accept?

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• Service Fees
• Late Returns or Damage/Loss of Items
• Security and Bond Policy
• Rip & Stain Protection
• Return Bags
• What is Credit Card Pre-Authorisation?
• I just rented an item. What happens now?
• What is a Rental “Request”?
• When do I get paid?
• Blocking out Dates

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• DW Purchase Protection
• DW Fees
• Shipping Policy
• Cancellation Policy
• Returns Policy

• How do I contact Designer Wardrobe?