• When do I get paid?
• Service Fees
• Laybuy Service fee
• How it Works
• There's an issue with my purchase. What do I do?
• DW Shipping Kits (NZ Only)
• Purchase Protection Statuses
• How do I message the Seller/Buyer?
• Shipping is included in to the total price. Why?
• Book a Courier

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• What are DW Rentals?
• What is Renting?
• What if my rental doesn't fit, or doesn't look quite right?
• Rip & Stain Protection
• Late Returns or Damage/Loss of Items
• Return Bags
• "My Wardrobe" - Rent out your Wardrobe with DW
• What is a Backup Style?
• Laybuy when Renting
• Drop Off

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• Help! My country is incorrect
• How to make a Withdrawal
• I am unable to login to my account
• How to clear cookies if you are having login issues
• How do I activate my acount?
• Account Safety Guide

• DW Purchase Protection
• DW Fees
• Shipping Policy
• Cancellation Policy
• COVID-19 Update
• Card Payment Fee
• Returns Policy
• Spin & Win - Terms and Conditions
• Dormant Accounts
• Laybuy Mania 2021

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• How do I contact Designer Wardrobe?