• What are DW Rentals?
• What is Renting?
• How it Works
• What is my DW Wallet?
• Help! My country is incorrect
• General Guide
• How to make a Withdrawal
• I have an amount “Pending” - Why?
• I am unable to login to my account
• How to clear cookies if you are having login issues

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• When do I get paid?
• There's an issue with my purchase. What do I do?
• Laybuy Service fee
• How do I message the Seller/Buyer?
• DW Shipping Kits
• Shipping is included in to the total price. Why?
• I can't make offers anymore. Help!
• Why is my listing being reviewed?
• What Couriers do you support?
• Purchase Protection Statuses

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• Service Fees
• Rip & Stain Protection
• Return Bags
• Late Returns or Damage/Loss of Items
• I just rented an item. What happens now?
• What is Credit Card Pre-Authorisation?
• What is a Rental “Request”?
• What if my rental doesn't fit, or doesn't look quite right?
• Laybuy when Renting
• What is a Backup Style?

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• DW Purchase Protection
• DW Fees
• Shipping Policy
• Cancellation Policy
• Card Payment Fee
• Returns Policy
• DW Valet for Rentals
• Dormant Accounts

• How do I contact Designer Wardrobe?